Privacy Policy and Your Data
How your information is managed, stored, and protected at Noveluxara
Policy Introduction and Scope
This privacy policy applies to all personal data collected by Noveluxara via our website and consultations. We are committed to ensuring your privacy and keeping all your information secure.
We adhere to Australian Privacy Principles (APPs) and process information in accordance with all relevant national laws. Your details are never sold or shared for marketing purposes.
Data Collection and Use
Personal data is collected to provide consultations, process requests, and improve our services. All data is obtained directly from you or automatically through website usage.
Direct Information Provided
- • Contact and identification details you submit
- • Information within your consultation forms
- • Email correspondence and phone calls
- • Documents or materials you upload
- • Feedback or responses you provide
Automatically Collected Data
- • Browser type and access device
- • Referring website or link source
- • Usage patterns and interactions
- • Site visits, dates, and times
- • IP address and location data
How We Use Your Data
We use your information to provide and improve our services, communicate with you, maintain compliance, and ensure security for both clients and our team.
- • Schedule and manage consultations
- • Send confirmations and responses
- • Documentation of your requests
- • Statistical reporting (anonymized)
- • Internal auditing and compliance checks
- • Maintain user and team security
- • Fulfil any contractual obligations
Our Commitment: We will never sell, rent, or trade your personal information. All data is stored securely and access is restricted to authorised personnel only.
Third-Party Data Sharing
Your information is not sold or shared for promotional use. Data may only be provided to authorised service providers or if legally required by relevant authorities.
Authorised Service Providers
We work with trusted partners who comply with Australian data privacy standards. Access is given solely to support service operations as needed.
Legal Obligations
If required by law, your data may be disclosed to government regulators or authorities per statutory obligations.
Aggregated Statistics
Any statistical reporting is anonymised and cannot be linked to individuals.
Your Rights Regarding Data
As a client, you have the right to access, correct, or request deletion of your information. You may also request limitations on use and data portability.
- • Request full access to your data
- • Demand corrections to inaccurate details
- • Request removal of your records
- • Obtain your information in a portable format
- • Object to improper data processing
- • Request specific use limitations
Contact us if you wish to exercise any of your privacy rights or have questions regarding your information.
Protecting Your Information
We employ industry-standard practices to secure data from unauthorised access and regularly update protocols to reflect evolving risks.
Technical Safeguards
- • End-to-end data encryption systems
- • Secure server and storage solutions
- • Regular vulnerability assessments
- • Access controls and authentication
Organisational Safeguards
- • Ongoing data privacy awareness training
- • Strict user access management
- • Routine review of data policies
- • Incident response plans and reporting
How Long We Keep Data
We retain data only as long as needed for legitimate business, consultation, or legal requirements. Data is deleted once the retention period lapses.
- • Account and contact data: kept for active clients
- • Consultation records: kept as required
- • Correspondence: retained for compliance
- • Invoices and reports: kept per legal standards
- • Consent and opt-outs: managed promptly
You can request early erasure at any time, subject to legal obligations.
Overseas Data Transfers
Where partners or systems operate outside Australia, strict controls are implemented to safeguard any data transfers internationally.
- • Transfer only to trusted jurisdictions
- • Use of standard contractual clauses
- • Regular review of partner compliance
- • Right to restrict transfer at any time
Cookies and Tracking Policy
Cookies help us analyse site performance and maintain secure, convenient sessions. You may adjust browser settings to manage cookies as desired.
Types of Cookies We Use
- • Enable core functionality and secure login
- • Analyse usage for improvements
- • Adjust settings to your preferences
- • Support features and accessibility
Change preferences at any time in your browser settings.
Updates to This Policy
Our privacy policy may change from time to time. We encourage you to review it regularly for updates.
- • Revised terms will be posted online
- • Material changes notified by email
- • Policy version and date updated
- • You may direct questions at any time
We recommend reviewing this policy after each update.
Contact Us About Privacy
All privacy inquiries are handled promptly and confidentially.
Noveluxara
125 Stirling Street, Perth, WA 6000 Australia
Phone: +61 2 6668 6623
Email: content@noveluxara.com
Policy last updated on December 4, 2025
This policy is effective from December 4, 2025